Terms and Conditions
* it is the customers responsibility to ensure they have the funds to travel before undertaking any journey or booking any of ENC's services.
* Passengers must take all belongings when leaving any of our Vehicles, any property left in our vehicles is not the responsibility of ENC, We will ask any drivers who find property to report it to us and return it to the office by the beginning of their next shift (up to a maximum of 48 hours). Any property returned by a driver once he has taken another fare will be charged as a "new" booking. Alternatively the passenger can pick up any "lost property" from our office.
* ENC reserve the right to not undertake any job or booking without reason being given.
* Anyone abusing our staff in any way will be ejected from our vehicles, reported to the police and barred from using ENC in the future.
* Unpaid accounts will be passed on to our legal team who will pass the matter to bailiffs for the collection of unpaid debts.
* Although every care is taken to ensure customers are transported to each destination as quickly and safely as possible, We can not be held responsible for delays caused by circumstances beyond our control.
* Waiting time is charged after the first five minutes of a driver being at the pick up point, or straight away on "wait and return" journeys. the charge is calculated by the minute. For passenger cars waiting time is free for the first five minutes at pickup, but becomes chargeable in full once the fifth minute has elapsed. On wait and return bookings the waiting time is chargeable on arrival at the first destination. Free waiting time for larger courier and delivery vehicles does vary depending on the vehicle type. Booking operators will assist you with any waiting time queries at the time of booking.
* Any damages or soiling by the customer to our vehicles will be charged to the client.
* Customers may be required to sign a waiver form accepting full responsibility for any damage to goods if they require a driver or rider to transport anything they consider fragile or of exceptionally high value.